Front Desk Supervisor
Posted: April 1st, 2026
Front Desk Supervisor
Secrets Hideaway Resort & Spa
Secrets Hideaway Resort & Spa
Position Overview
Secrets Hideaway Resort & Spa is seeking a dynamic and experienced Front Desk Supervisor to lead our front office team and deliver an exceptional guest experience.
Secrets Hideaway Resort & Spa is seeking a dynamic and experienced Front Desk Supervisor to lead our front office team and deliver an exceptional guest experience.
This role is responsible for overseeing daily front desk operations, supporting team members, and ensuring all guest interactions—from reservations to check-out—are handled with professionalism, accuracy, and care. The ideal candidate is a strong leader who thrives in a fast-paced hospitality environment and is passionate about both guest satisfaction and team development.
Schedule & Availability
This position will primarily focus on evening shifts with some mid-day shifts. Candidates must have open availability and be able to work weekends, holidays, and special events.
This position will primarily focus on evening shifts with some mid-day shifts. Candidates must have open availability and be able to work weekends, holidays, and special events.
Key Responsibilities
Leadership & Team Support
- Supervise and support Front Desk Agents to ensure excellent performance
- Provide training, coaching, and ongoing feedback
- Lead by example in professionalism and guest service
- Assist in resolving escalated guest concerns
Guest Service
- Create a welcoming and positive first impression for all guests
- Ensure smooth and efficient check-in and check-out processes
- Respond to guest questions and concerns promptly and professionally
- Maintain a high standard of hospitality throughout the guest experience
Front Desk Operations
- Oversee reservations (online, phone, and in-person)
- Ensure accuracy in guest accounts, billing, and room assignments
- Process payments and manage transactions responsibly
- Support daily front desk operations to ensure efficiency and organization
Event & Guest Experience Support
- Provide guests with information on resort amenities, events, and policies
- Assist in coordinating guest access and overall experience during events
- Work collaboratively with other departments to ensure seamless service
Qualifications
- Previous supervisory experience in hospitality or front desk operations preferred
- Strong leadership and team management skills
- Excellent customer service and conflict resolution abilities
- Professional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational skills
- Experience with POS systems and property management systems is a plus
- Must be comfortable working in a lifestyle resort environment
What We Offer
- Opportunity to work in a unique and energetic resort environment
- Growth and development within a fast-paced hospitality team
- Supportive and team-oriented workplace culture
